Managing your TACC Account
Last update: January 29, 2025
Tip
If you are having login issues see TACC's Login Support Tool to resolve problems.
If your account status is "Active" and you still can't login, try un-pairing and re-pairing your MFA device.
TACC Portals
TACC provides two portals for account and job management, the TACC Accounts Portal and the TACC User Portal.
TACC Accounts Portal
Login Requirements: None
http://accounts.tacc.utexas.edu
The TACC Accounts Portal provides the following services:
- New account creation
- User profile management
- Password management
- View account status
- View allocation/s status
- TACC Login Support Tool
- Subscribe to User News
TACC User Portal
Login requirements: an "Active" TACC account
https://tacc.utexas.edu/portal
The TACC User Portal provides the following services:
- Monitor your HPC jobs
- Monitor HPC Resource status
- Monitor your allocation usage and SU consumption
- PI's may add users to their allocations
Diagnosing Login Problems
Account Statuses
You may view your account status at any time on the TACC Accounts Portal in the User Profile section.
| Account Status | Description |
|---|---|
| Active | All is well. Active account holders may log on to the TACC User Portal as well as any allocated TACC resources. |
| Pending Email Confirmation | You haven't confirmed your email account. If you haven't received the confirmation email, check your spam or junk folder and any filters. Add "no-reply@tacc.utexas.edu" to your safe senders list, then request the activation link again. |
| Pending | Your account is under administrative review. |
| Deactivated | If you have not accessed your account within the past 120 consecutive days, your account will be automatically deactivated in accordance with UT's security protocols. Reactivate your account by logging into the TACC Accounts Portal and requesting an activation link. You will have to re-pair MFA once your account is reactivated. |
| Suspended | If your account is suspended you will be prohibited from logging into the TACC User Portal and as well as any TACC HPC resources. Please submit a help desk ticket and a member of our User Services team will respond. Account suspension may result if: |
New Accounts
Any user of TACC resources must first obtain a TACC account. A TACC account email is of the form username@tacc.utexas.edu. All new users are required to authenticate with a UT approved Identity Provider.
To create a new account:
- Go to the TACC Accounts Portal and click "Create a New Account" to begin registration.
- Check for an email containing a confirmation and activation link. Once you confirm your email, your account status will update to either "Pending" or "Active".
- If your account status is "Pending" then your account request will need further review by our User Services team. No action is required and a team member will reach to you.
- Once your account is "Active":
- Set up Multi-Factor Authentication (MFA) on your account.
- Log onto the TACC User Portal to view your allocation status.
Warning
An individual may not have more than one TACC account. Shared accounts and/or multi-user accounts are strictly prohibited.
Important
In order to log on to TACC's HPC resources, your TACC account must be Active AND you must have an active allocation on that particular resource.
Identity Management
Any user registering for a new account, reactivating a deactivated account, or updating their profile will be required to authenticate using one of the UT approved Identity Provider services listed below. All existing accounts will be required to authenticate with one of these identity providers at the annual account profile update.
- UT EID
- InCommon Federation
- Apple
- Microsoft